Updated May 5, 2021
1. GDPR Compliance and European Rights
The EU GDPR describes how organizations must collect, handle and store personal data. These rules apply regardless of whether data is stored electronically, on paper or on other materials. The EU GDPR is sustained by six principles (art. 5) which say that personal data must be: a) processed lawfully, fairly and in a transparent manner in relation to individuals; b) collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes; adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed (data minimization); d) accurate and, where necessary, kept up to date; e) Stored for no longer than is necessary for the purposes for which the personal data are processed; f) processed in a manner that ensures appropriate security of the personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organizational measures (principle of accountability and “privacy by design and privacy by default”).
Topics Covered by this Policy
In conformance with applicable privacy law and regulation, including the GDPR, this Policy covers the following topics:
- Identification of Processing Controller
- What information we collect about Service Council Visitors (including attendees of our events)
- Why your information is processed and how it will be used
- Legal Grounds For Processing of Personal Information
- Data Integrity and Purpose
- Your Choices
- Special circumstances where we may disclose your information
- Accountability for onward transfer of personal data
- How we protect your information
- Hyperlinks and other websites
- What do we do with your information when you terminate your relationship with us?
- Your Rights
- Questions or feedback
Identification of Processing Controller
P.O. Box #140354
Boston, MA 02114-991
What information we collect about Service Council Visitors (including attendees at our events)
The information we collect on our Site and through our services, including via our events and subscription processes generally falls into the following two categories: “personal information” and “non-personally identifiable information.” Personal information refers to information that lets us know the specifics of who you are (for example, your name, job title, company, physical mailing address, IP address, browsing activity, e-mail address, telephone and fax numbers). Non-personally identifiable information refers to information that does not by itself identify a specific individual. If we do combine non-personally identifiable information with personal information, the combined information will be treated as personal information for as long as it remains combined.
Service Council collects personally identifying information during registration and subscription processes when Service Council Visitors voluntarily give us that information. In addition, information is collected through certain portions of this Site where users specifically and knowingly provide personal information along with content submissions, community postings, or suggestions. Personal information we collect about Service Council Visitors includes your name, address, IP address, geographic location, occupation, and contact information. Service Council also collects information about Service Council Visitors, including personal information about you, when you attend an event and we scan your badge.
In addition, this Site uses “cookies” and other tracking technologies such as automated software and “gif” technology to gather information about Service Council Visitors to the Site, including your IP address and browsing activity. Cookies are pieces of information that websites transfer to a user’s hard drive for record-keeping purposes. For example, they allow you to save passwords and preferences. The cookie itself does not contain your name or other direct identifying information, although it may contain your IP address. Information about how Service Council uses cookie information is the next section.
Service Council also collects information on your browsing activity while you are on our Site. We also collect aggregated information about Service Council Visitors. “Aggregated information” is information we collect through cookie and tracking technologies, which is combined with other personal information you provide when you register with us, or give us your information in connection with obtaining a white paper or registering to attend an event.
Service Council does not collect financial data or payment and credit card data. Any payments made through the Site are made using a third-party processor such as Stripe.
Why your information is processed and how it will be used
Personal information you provide to us is used to process your registration or subscription, deliver the services you request (including communicating with you about your subscription to our publications and your registration for an event), and to respond to your inquiries and contact you about the Site and/or our services.
Service Council also uses your personal information to send you information about products and services of ours and other companies, including the sponsors for events that you may attend. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us or any sponsors from contacting you for marketing purposes or providing your information to others.
If you no longer wish to be contacted for marketing purposes, you can always opt out by emailing us at email@example.com.
The aggregated information we collect is used to improve the content and design of the website; to help advertisers, potential advertisers, or marketers assess the suitability of the website for their ad campaigns; or to serve clear GIFs, also known as pixel tags, that place cookies on your computer. Service Council displays re-targeted ads, too, based on the sites Service Council Visitors have visited within its network.
Service Council also uses information about your browsing activity on our Site to help us understand how you use our Site and to deliver relevant content to you.
Service Council may use web metric vendors to gather information from your browsing activity that helps us understand how you use our website and other online products.
Finally, the aggregated information we collect is used to improve the content and design of the website, or marketers assess the suitability of the Site for their ad campaigns, or to serve clear GIFs, also known as pixel tags, that place cookies on your computer. Service Council utilizes displays re-targeting ads, too, based on the sites you have visited within its network.
Legal Grounds for Processing of Personal Information
Depending on the type of business relationship Service Council has with the Service Council Visitor or transaction, the legal ground for processing of personal information may be and of the following: a) the individual’s consent, given voluntarily through this Site or when attending our events, when providing us with his/her data.; or b) by virtue of the existence of a contractual relationship. The legitimate interest will be the legal ground to process personal information when Service Council is conducting the regular business activities and when the Service Council Visitor is browsing this Site.
Service Council takes reasonable steps to ensure that the personal data that it processes is: (i) relevant for the purposes for which it is to be used, (ii) reliable for its intended use, and (iii) accurate, complete and current.
Data Integrity and Purpose
Service Council offers you the opportunity to choose or opt out of disclosure of your personal information to certain third parties or use your personal data for a purpose that is incompatible with the purpose for which the information was originally collected or subsequently authorized by you. You may contact Service Council as indicated below regarding the company’s use or disclosure of your personal data.
- to its subsidiary companies as necessary to perform services on its behalf;
- to service providers, affiliates, agents and/or business partners (including Sponsors) Service Council has retained to perform services on its behalf;
- when Service Council believes disclosure is necessary to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual illegal activity; or
Special circumstances where we may disclose your information
Other than as set forth above, we may use and/or disclose your information, including your personally identifiable information, in the following circumstances:
- Although unlikely, your personal information may be disclosed to the governments, courts, law enforcement or regulatory agencies under a lawful order in a jurisdiction where you are located and/or where your personal information is stored and/or processed. You cannot opt out of disclosure of your personal information if required by lawful order.
Accountability for onward transfer of personal data
How we protect your information
Service Council uses reasonable technological and physical safeguards to protect your personal information from loss, misuse and unauthorized access, disclosure, alteration and destruction. We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it.
Hyperlinks and Other Websites
What do we do with your information when you terminate your relationship with us?
In general, Service Council only retains your information for the time necessary to realize our legitimate business purposes and to comply with the law. However, we may continue to store anonymous or anonymized information, such as website visits, without identifiers, in order to improve our services.
You have the right to:
- Be informed about the purposes of the processing of and the identity of any data controller that processes your information;
- Withdraw your consent to the processing of your personal information at any time without penalty;
- Access your personal information and have it corrected, amended or deleted;
- Receive a copy of your personal data and transit such to others;
- At any time, to object to our processing of your personal information which we will comply with unless we demonstrate a compelling legitimate grounds for processing such that overrides your rights; and
- If you believe your personal information is inaccurate, unlawful, no longer necessary for our business purposes, or if you object to our processing of your personal information, you also have the right to instruct us to restrict the processing of your data pending our investigation and/or verification of your claim.
Questions or feedback