Industry Practitioners Advisory Board

Richard Albanese

VP Technical Support & Service Training

Eduardo Bonefont

Worldwide VP of Technical Services - Life Sciences Segment

Rod Cook

Director, NA Service Operations

Bob Feiner

Senior Vice President, CSG Support Services

Michael Galon

Director, Service Operations

Adam Gloss

Senior Vice President, Service

Leonard Graves

SVP Global Services

Brad Haeberle

Senior Vice President of Services

Karin Hamel

President, North Regions

Mark Horvath

Corporate Vice President, Global Services

Sasha Ilyukhin

Senior VP, Global Processing Services and Services Solutions

Laura Mather

VP & GM Global Services

Lisa Montoya McFarland

Director Service Transformation

David Nour

CEO

Robb Origer

Senior Vice President, In-Home Services

Gyner Ozgul

President & Chief Operating Officer

Robert Pelz

VP, Supply Chain Customer Service

Stephanie Peters

Vice President of Operations

Gaurav Puri

Vice President - Global Service & Repair

Peter Seward

Vice President of Engineering & Technical Services

Tim Spencer

Senior VP & General Manager Service Operations

Linda Tucci

Senior Global Director, Technical Solutions Center

Len Vanderhulst

Senior Vice President, Global Service

Chris Westlake

Director - Service Process and Digital Transformation

Terry Young

CEO

Dean Casad

Director, Customer Support Operations

Tyler Haak

Vice President of Sustainability and Services, U.S. Digital Buildings

John Ward

Global Head of Customer Experience

Jon Barr

Head of IT - Americas

Scott Day

Senior Vice President, Service Transformation, North America

Chris Dexter

Vice President, Customer Experience

Deepika DiGiovine

Vice President, Digital Applications & Connected Factory

Tony Karam

Director of Americas Advanced Service Delivery

Bob Lamendola

Senior VP, Technology and Head of Ricoh NA Digital Services Center

Joe Lang

VP, Service Technology & Innovation

Shawn LaRocco

VP & Global Head - Customer Solutions Business Unit

John Perry

Vice President Xerox Digital eXperience for Service Delivery/Customer Service Technology

Greg Ratcliff

Chief Innovation Officer

Roel Rentmeesters

Vice President of Digital Transformation

Erik Sheehan

Vice President, Global Network & Operations

Matthew Wong

Vice President, Customer Support

Michael Ferraro

Worldwide Service Director

Mark Hessinger

Senior Vice President of Global Customer Success

Ron Kruse

VP of Service Operations

Thomas Maiello

Director of New Product Introduction

Shannon Beecher

VP, Services Supply Chain

Mwepa Davis

Service Supply Chain Operations Director

Darrell Edwards

Asst. Professor of Practice/Supply Chain Management

Jason MacIver

Vice President, Services Procurement

Linda McDougall

Director of Supply Chain Services and Logistics, Global Customer Delivery

Vito Minneci

Vice President North America Parts - Hobart Service

Justin Simpson

Director, Global Service Operations

Alex Ward

Executive Director, Hydrogen Supply Chain

Jamie Beck

Chief Operating Officer

Marc Coleman

Director of Field Service NA, Lab Water Solutions

Juan Cruz, Jr.

Director, Service Operations NA

Dr. Cory B. Cunningham

Associate Teaching Professor

Roy Dockery

Vice President of Field Operations

Jodie Hayes

Chief People Officer

Rachel Heskin

Senior Director, Service Platform Strategy

Emma Jellen

Associate Director

Sean Jordan

Global BSO Business & Quality Director; Biomolecular Service Organization

Sonya Lacore

VP, Inflight Operations

Lance Ley

Senior Manager, Strategic Field Operations

Eric Rogers

HR Executive Director for On-Highway, Supply Chain, and Quality in the Engine Business

Sarah Rose

Vice President of Global Services

Mahesh Subramony, Ph.D.

Professor of Management

Scott VerBracken

VP Automotive Services

Tracy Lagona

VP of Aftermarket Sales and Managed Services for Industrial Solutions

Greg Parker

Vice President, Innovation and Portfolio Management

Sophia Williams

Senior VP & GM, Telecom and Technology Business

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