Josh Washburn
Episode 40
Guest: Josh Washburn

Building Your Technical Skill Set Curriculum with Josh Washburn, Cummins


As workforce and talent shortages continue to challenge organizations, service leaders are placing more emphasis on training and upskilling employees to help mitigate the impact. Findings from the 2023 Service Leader’s Agenda found that 73% of service leaders report increased investment in training and employee development this year, compared to 2022 spending.

On the latest episode of the inService™ Podcast Live, host John Carroll is joined by Josh Washburn, Global Technical Training Manager for Cummins. They’ll discuss Cummins’ current technical training curriculum, including how they are managing the continued learning process, addressing employee engagement challenges, and empowering their frontline with necessary skills.

Josh began his career with Cummins as a diesel technician in 2000. In his current role as Global Technical Training Manager, Josh leads technical skill set development, training and curriculum. Josh has extensive experience in technical training, operations management and customer service.

Topics: Field Service, Workforce & Talent
Tags: Cummins, Employee engagement, onboarding, Technical Training, Training, Training and Development

About the Host

John Carroll
John Carroll
Service CouncilCEO
ServiceCouncil H FC

John Carroll is an entrepreneurial, marketing and business development executive with a consistent record of growing revenue, market share and business valuation.

He founded Service Council™ in 2009 with a vision to create a platform for innovation sharing, shaping and sharpening; where uncommon service-centric businesses can emulate the strategies deployed by Global Service Leaders. Under Carroll’s direction, Service Council has grown from a groundbreaking idea to a community that features greater than 150,000 service executives worldwide across 6 continents, with representation in greater than 30 countries.

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