Marne Martin
Episode 43
Guest: Marne Martin

What is Holding Back Scale? with Marne Martin, IFS


Reactive, cost-based service is no longer a feasible business model. However, according to the 2023 Service Leader’s Agenda, a third of service organizations anticipate still being in this stage of maturity in the next year. For organizations to realize the full potential of their digital transformation and tap into new revenue streams, they must advance their service maturity.

On the latest episode of the inService™ Podcast, as host John Carroll is joined by IFS’s President and Chief Strategy Officer, Marne Martin. Marne will discuss what really holds organizations back from digital transformation and business process evolution, and how they can plot a course towards service monetization.

Marne Martin is President and Chief Strategy Officer at IFS. In her role, Marne’s focus is to continue to elevate the importance of service management and EAM as part of the overall IFS success story and create greater value for the IFS business and our customers. Previous to this position, Marne held the role of President for the IFS Service Management Business Unit, EAM & Global Industries. Well-respected in the field as a strategic businesswoman unafraid of embracing a challenge, she served as CEO at ServicePower Plc and WorkWave LLC both in the FSM software space and has driven previous IFS acquisitions including WorkWave, Clevest, Astea and more recently Ultimo.

Marne has won a number of awards including 2016 CEO Gamechanger of the Year (FSM) from ACQ 5 Global Awards and 2015 Field Service CEO of the Year from Executive Awards. She also features in the Software Report’s 2019 list of Top 50 SaaS CEOs. When not at work, Marne enjoys competing in dressage and is working to support girls and women pursuing STEM careers.

Topics: Intelligent Service, Leadership & Strategy
Tags: Change Management, CRM, Digital Journey, Digital transformation, ifs, Service Revenue, Technology

About the Host

John Carroll
John Carroll
Service CouncilCEO
ServiceCouncil H FC

John Carroll is an entrepreneurial, marketing and business development executive with a consistent record of growing revenue, market share and business valuation.

He founded Service Council™ in 2009 with a vision to create a platform for innovation sharing, shaping and sharpening; where uncommon service-centric businesses can emulate the strategies deployed by Global Service Leaders. Under Carroll’s direction, Service Council has grown from a groundbreaking idea to a community that features greater than 150,000 service executives worldwide across 6 continents, with representation in greater than 30 countries.

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