September 11-13, 2023 | Chicago, IL (USA)

2023 Smarter Services™ Executive Symposium

Theme: Service Journeys

The industry’s premier event for leaders in service, support, and customer experience for the purpose of learning, networking, and progressing their business transformations.

Please Join Us!

The Smarter Services Executive Symposium provides an invaluable opportunity to meet and network in an environment conducive to advancing executive relationships.

Guests will gain knowledge and insights from our keynote sessions, executive panels, research tracks, breakout sessions, transformational case-study workshops and more.

Jw Marriott

Sept 11 – 13, 2023 | Chicago

The 2023 symposium will take place at the JW Marriott in Chicago. Click the button below to book at our special guest rate.

2022 Symposium By the Numbers

Workshop Tracks
Attendees are Director/VP Level & Higher
Attendees are Service Leaders
First-Time Attendees

2023 Speakers

Scott VerBracken
Scott VerBracken
VP Automotive Services
AAA Logo
John Ward
John Ward
Global Head of Customer Experience
Cigna Logo
Michael Galon
Michael Galon
Director, Service Operations
Coca Cola North America Logo Transparent
Roy Dockery Cropped
Roy Dockery
Vice President of Field Operations
Flock Safety Logo
Stephanie Peters
Stephanie Peters
Vice President of Operations
2560px Hobart Logo.svg
Lindamcd Square
Linda McDougall
Director of Supply Chain Services and Logistics, Global Customer Delivery
Cisco Logo Blue Transparent
Erik Sheehan Verizon
Erik Sheehan
Vice President, Global Network & Operations
Vito Minneci
Vito Minneci
Vice President North America Parts - Hobart Service
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Brad Haeberle
Brad Haeberle
Senior Vice President of Services
Siemens Logo Default
Mark Horvath
Mark Horvath
Corporate Vice President, Global Services
Deepika DiGiovine
Deepika DiGiovine
Vice President, Digital Applications & Connected Factory
Rachel Heskin
Rachel Heskin
Senior Director, Service Platform Strategy
Thermo Fisher Scientific
Gyner Ozgul
Gyner Ozgul
President & Chief Operating Officer
Smart Care
Lisa McFarland
Lisa Montoya McFarland
Director Service Transformation
Len Vanderhulst
Len Vanderhulst
Senior Vice President, Global Service
Kathryn Kelly
Kathryn Kelly
Sr. Director Life Sciences Services Marketing
Tony Adamson
Tony Adamson
Vice President, Sales & Marketing
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New Headshot
Scott Wozniak
Sasha Ilukhin
Sasha Ilyukhin
Senior VP, Global Processing Services and Services Solutions
Tetra Pak Two Liner
Alan Headshot
Alan Schaefer
CEO and Founder
Banding People Together Logo Wide
Scott Day
Scott Day
Senior Vice President, Service Transformation, North America
Tke Logo Rgb Standard Gradient
Shannon Beecher
Shannon Beecher
VP, Services Supply Chain
IBM Logo® Pos RGB
Jason MacIver
Jason MacIver
Vice President, Services Procurement
Dell Technologies
Rod Cook
Rod Cook
Director, NA Service Operations
Trane Logo
Mahesh Subramony
Mahesh Subramony, Ph.D.
Professor of Management
Asu Csl
Justin Simpson
Justin Simpson
Director, Global Service Operations
Avnet Integrated Stkd Transparent
Tracy Lagona
Tracy Lagona
VP of Aftermarket Sales and Managed Services for Industrial Solutions
Generac Logotipo
Greg Ratcliff
Greg Ratcliff
Chief Innovation Officer
Head Shot (1)
Michael Ferraro
Worldwide Service Director

 2023 Symposium Agenda


7:00am | Sponsor Set-up
8:00am | Sponsor Set-up
9:00am | (Invitation Only) Advisory Board (Industry + Technology)
10:00am | (Invitation Only) Advisory Board (Industry + Technology)
11:00am | Event Registration Opens (Lunch)
12:00pm | Opening Ceremony
12:15pm | Keynote Presentations
1:30pm | Research Track Workshops
2:30pm | Technology Showcase/Networking
3:30pm | Research Track Workshops
5:30pm | Keynote Presentations
6:00pm | Cocktail Reception


7:00am | Breakfast
8:00am | Keynote Presentation
8:45am | Keynote Presentation
9:15am | Technology Showcase/Networking
10:15am | Keynote Presentation
11:45am | Lunch
1:00pm | Research Track Workshops
2:15pm | Research Track Workshops
3:30pm | Technology Showcase/Networking
4:30pm | Keynote Presentation
5:30pm | Cocktail Reception


7:00am | Breakfast
8:15am | Awards
8:30am | Keynote Presentation
9:00am | Keynote Presentation
9:30am | Networking
10:00am | Keynote Presentation
10:30am | Research Track Workshops
11:45am | Closing Ceremony (Interactive Workshop)
12:30pm | Lunch (Grab n’ Go)

Workshop Tracks

Technology Sessions

Technology sessions are designed for IT directors and decision makers who are responsible for a service organizations IT strategy.

Leadership Sessions

Leadership sessions are designed for CEOs, executive directors, and other key decision makers of service organizations who are responsible for their organization’s strategic directions.

Health & Well-Being

As the world adapts to the new normal and we return to in-person events, the health and well-being of the Smarter Services Executive Symposium attendees remains our top priority. By working closely with JW Marriott in Chicago and Federal, State and Local public health officials, we will incorporate current best practices to provide you with the best level of protection at the Smarter Services Executive Symposium next September.

Our expectation is that we will all practice protocols that reflect a ‘spirit of respect and care’ for our Service Council community throughout the event. SC will continue to actively monitor local, state, and federal guidelines and we may further adjust our well-being protocols if local conditions change as we get closer to the event.

Here are 3 ways we’re protecting your wellness:

Partnering with JW Marriott to maintain their COVID-19 protocols while onsite including access control, protocol signage, sanitizing stations, protective shields at the front desk and reimagined food and beverage stations.

Collaborating with our contractors and the exhibitor and sponsor community to ensure everyone receives training on personal hygiene guidelines and response/recovery protocols related to suspected/confirmed cases of COVID.

Continuing to seek expert advice on up-to-the-moment health and safety direction from the WHO, the CDC, State and Local public health authorities, and recognized health and safety experts.

2023 Sponsors

Platinum Sponsors
Gold Sponsors
Silver Sponsors
Bronze Sponsors

If you’re interested in sponsorship or exhibiting at the 2023 Smarter Services Executive Symposium, please contact Service Council.

Lead, Share, Partner with Us

The Service Council is made up of global leaders who are actively committed to the exploration of critical topics, insights and best practices. Please join our team of professionals and experts. We’re stronger and better together.