In our research, we usually poll leaders of service businesses. In field service, that could be the VP of Field Service or someone with similar responsibilities. While it is good to get their perspective in terms of business strategy, this viewpoint might miss what’s happening out in the field, as evidenced by front-line field engineers.

Help us determine what forces and challenges, key drivers of success, investments and transformations your service organization underwent this year. To show our appreciation, you will receive free access to the results and summary reports.

This survey gathers information about digital transformation strategies and technology investments that service organizations plan to make throughout the upcoming year. The purpose of this survey is to uncover where you are on your digital journey. It also helps us identify existing technology infrastructure and prioritization of technology investments for ’23 and beyond, as well as understand what defines and how to measure the success and efficacy of a digital transformation.

How do you measure success? Find our what leading KPIs and metrics other service leaders use to measure their success. Participate in the survey to receive complimentary access to the results.